In this section11 articles
Contact support
Email [email protected]. Here is how to reach us from each app and what to put in the message.
Checked on Oct 1, 2026
Email [email protected]. A person reads every message. Write from the address you use for Music24, so we can find your account.
From the web app
- Open Settings → Support.
- Click [email protected]. Your email app opens a new message with your app version and device ID at the bottom.
- Write what happened above those lines, and send it.
From the iPhone or Android app
- Open Settings → Support.
- Type what happened in Your message.
- Tap Send. The app confirms with Thank you. Your message is on its way.
A message from the apps goes to [email protected] with the email of the account you are signed in with, your workspace, the app version and the platform. You do not need to type your email. We answer by email at your sign-in address.
What to put in your message
- When you email us: the email address of your Music24 account. The apps add it for you.
- Where it happened: the browser, the iPhone app or the Android app, and the app version.
- What you did, what you expected and what happened instead.
- The exact error message, and a screenshot if you can.
- For a payment: where you bought the plan (web, App Store or Google Play) and the receipt.
If you cannot sign in
First read I did not get my sign-in code. If that does not help, email [email protected] from the address you try to sign in with.
Questions
How do I contact Music24 support?
Email [email protected]. In the web app, Settings → Support opens an email with your app details filled in.
Where does the answer to my message from the app go?
To the email address you sign in with. The iPhone and Android apps send it with your message, so you do not need to type it.