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Troubleshooting and support

Sign-in codes, limits, failed posts and contact.

11 articles
I did not get my sign-in codeFind a missing sign-in code, and what to do when Music24 refuses the code or says there were too many attempts.Sign in with Apple or Google does not workWhat to do when Apple or Google sign-in fails, and why you can end up with a second Music24 account.My SmartLink does not open or looks wrongFix a SmartLink that does not open, shows an old version, shows the Music24 badge or does not answer on your own domain.Fans did not get the pre-saved trackA pre-save is delivered only after you mark the release out. Here is how to do it and how to read what was sent.My numbers did not updateCharts update once a day and portal numbers arrive a day or two late. Here is how to tell normal timing from a real problem.I cannot connect Spotify for Artists, Deezer or YouTubeFixes for each artist portal sign-in, what the error messages mean and what to do when a connection stops working.A post failed to publishFind out why a scheduled post did not go out, and how to get it posted.I hit a plan limitWhat each plan limit message means, when the limit resets and what lifts it.I cannot invite or join a teamWhat each team message means, for the owner who invites and for the person who joins.My plan or payment looks wrongFix a plan that does not show, a checkout error, a failed payment or a plan bought in the other store.Contact supportEmail [email protected]. Here is how to reach us from each app and what to put in the message.

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