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My music24 widget shows old numbers or a message
Widgets update about every hour when your phone allows it. Open the app to update them now, and see what each widget message means.
The fastest fix is to open music24. The widgets do not load numbers themselves: the app saves your numbers on the phone and the widgets show them. Open the app and it updates every widget.
When the numbers update
- The app updates your widgets about every hour, when your phone allows it. The phone picks the exact time, and battery saving can delay it.
- Open music24 to update the widgets now. On iPhone, the app does this when it comes to the front, at most every 15 minutes.
- On iPhone, the hourly update needs Background App Refresh. Turn it on in the iPhone Settings → General → Background App Refresh, for music24 too.
- Your streams change once a day, because your sources report each day 1 to 2 days late. A widget that shows yesterday is on time. See My numbers did not update.
- When the numbers are more than 24 hours old, a widget says Updated and when, or dims its number on the small iPhone size.
- The app keeps up to 6 artists up to date: the artists of your widgets and the active artist.
What a widget message means
| The widget says | What it means and what to do |
|---|---|
| Sign in to music24 to see your numbers. | You are signed out of the app. At a sign-out the widgets clear every number. Open the app and sign in. |
| Open music24 to load your numbers. | The app has not saved numbers for this widget yet. Open the app once. |
| Switch to … in music24 to see … | The artist of the widget is in another workspace. Widgets show only the workspace that is open in the app. Switch to that workspace in the app, or pick another artist for the widget. |
| Add an artist in music24 first. | The open workspace has no artist yet. Add one in the app. |
| Connect a streaming source to see your streams. | music24 has no streaming source for this artist. Connect Spotify for Artists, Apple Music for Artists, YouTube or another source in the app. |
| Reading your streams for the first time. This takes a few hours. | The source is new. Your streams show after the first read. Nothing to do. |
| See where your fans listen. Countries are on the paid plans. | Top countries needs a paid plan. The other widgets work on Free. |
| Pitch is not on for this workspace. | Pitch is not on in the open workspace. The Pitch widget fills in when it is. |
| Pitch new curators every day. | Your plan has no daily pitching. Tap See the plans. |
| Start a campaign for your next song | No Pitch campaign runs. Tap New campaign to start one. |
| Tap to pick another artist for this widget. (Android) | The artist left the open workspace, another person signed in, or more than 6 artists have widgets. Tap the widget and pick an artist. |
| Example | The widget shows the example artist of music24, not your numbers. Pick one of your own artists for the widget. |
To change the open workspace, see Rename and switch workspaces. To pick the artist of a widget, see Add a widget to your iPhone or Add a widget to your Android phone.
Questions
Why does my music24 widget not show today’s streams?
Your sources report each day 1 to 2 days late, so the newest day is never today. Open the app to make sure the widget has the newest numbers we have.
Why did my widget go blank after I switched workspace?
Widgets show only the workspace that is open in the app. A widget set to an artist of the other workspace asks you to switch back, or to pick another artist.