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I cannot connect Spotify for Artists, Deezer or YouTube

Fixes for each artist portal sign-in, what the error messages mean and what to do when a connection stops working.

Checked on Oct 2, 2026

You connect each service in Catalog → Service connections → Connect. Each service signs in its own way, so find yours below.

Spotify for Artists

Spotify allows this sign-in only inside the Music24 iPhone or Android app. In the browser, Connect shows a QR code. Scan it with your phone, or click Email me the link and open the email on your phone.
Sign in to the app with the same email address as on the web. The browser says No connection yet. when the phone has not finished.
You sign in on Spotify’s own pages, with Spotify’s artist two-step code. Finish within 10 minutes, or start again.
Spotify refused the sign-in. Please try again. or The Spotify sign-in did not finish. Please try again. means the sign-in broke off. Start again from Connect.

Deezer for Creators

Deezer for Creators has no sign-in page for other apps, so you enter its email and password. We keep them encrypted to read your numbers every night. Disconnect deletes them.
Deezer did not accept that email and password. Check them by signing in on the Deezer for Creators site first.
After 5 tries in 15 minutes we stop taking new tries. Wait 15 minutes.

YouTube

This sign-in holds no channel. Sign in with the Google account that owns your channel. You picked a Google account without your artist channel. Try again and pick the right one.
You cancelled the sign-in, or you did not allow every permission. Try again and allow all of them. Google shows a list of permissions. Leave every box ticked.
The sign-in took too long. Try again. Start again from Connect.

A sign-in with more than one artist

If your sign-in manages several artists, the card says This sign-in holds more than one artist. Choose which artist to connect. Click Choose artist and pick the one Music24 should read.

If the sign-in worked but holds no artist, the window says that the service shows no artist on this sign-in. Sign in with the account that manages your artist profile. Insights then shows No artist chosen yet. Click Choose artist. If the artist is not there, disconnect the service in Catalog and sign in with the right account.

A connection that worked has stopped

Services end sign-ins from time to time. The card then says The service signed us out. Reconnect to keep your numbers up to date. Click Reconnect and sign in again. If you see That sign-in has stopped working. Please connect again., do the same.

If you cannot sign in yourself

For Spotify for Artists, Deezer for Creators and YouTube, the Connect window offers the sign-in and one other choice:

I cannot connect this at all: paste your artist profile URL. We read your public releases and follower count once a day, and you claim your releases by hand. Insights stays empty until you connect with a sign-in. This option does not contact support.

Apple Music, Tidal, Amazon Music and the distributors

These cards have no sign-in yet. They show Early access. Click Join early access and, if you want, type the email you use on that service. The card then shows On the list. We turn each service on account by account, and our team contacts you when yours is ready. On a streaming card, Add profile URL reads your public releases in the meantime.

After a connection, Insights fills in within a few minutes. For daily timing, see My numbers did not update. Still stuck? Email [email protected] with the service and the exact message.

Questions

Why can I not connect Spotify for Artists in the browser?

Spotify allows this sign-in only inside the Music24 app. Scan the QR code on the web with your phone, or email yourself the link, and connect in the app.

Does Music24 see my Spotify password?

No. You sign in on Spotify’s own pages. For Deezer for Creators, which has no such page, we keep your email and password encrypted until you disconnect.

Playlist and market intelligenceConnect Spotify for Artists, Deezer for Creators and YouTubeConnect an artist portal on the Catalog screen, and Music24 reads your own streams, listeners and saves every day.Account, privacy and safetyHow we protect your connected accountsWhat Music24 keeps when you connect Spotify for Artists, Deezer for Creators, YouTube or a social account, how it is encrypted, and how Disconnect deletes it.Troubleshooting and supportMy numbers did not updateCharts update once a day and portal numbers arrive a day or two late. Here is how to tell normal timing from a real problem.Troubleshooting and supportContact supportEmail [email protected]. Here is how to reach us from each app and what to put in the message.