In this section14 articles
Sync, reconnect and disconnect a portal
We read every connected artist portal once a day from 21:30 UTC. Sync it now, reconnect it, or disconnect it from its card on Catalog.
Each connected portal has a card under Your intelligence → Catalog → Service connections. The card shows Synced with the time of the last read, and data through with the newest day we have.
The daily sync
We read every connected portal once a day. The sync starts at 21:30 UTC and is spread over about 2 hours. The services report each day late, so the newest day is usually 1 to 2 days back. The numbers show in Insights.
Sync now
Click Sync now on the card to read the portal at once. One sync runs at a time. After a sync, wait 15 minutes before the next one.
Reconnect after a sign-out
A service can end our sign-in. The card then says "The service signed us out. Reconnect to keep your numbers up to date." Click Reconnect and sign in again. The numbers we already read stay.
If the card says "This sign-in holds more than one artist. Choose which artist to connect.", click Choose artist and pick the artist.
Disconnect a portal
- Click Disconnect on the card.
- The dialog asks if you want to disconnect the service. Click Yes, disconnect, or Keep it to cancel.
Questions
Why does Sync now not show new numbers?
The service has not reported a newer day yet. A sync reads what the service has, and services report each day 1 to 2 days late.
Do I lose my numbers when the service signs us out?
No. The numbers stay, but no new days arrive until you click Reconnect.
What does Disconnect delete?
Your sign-in for that service and every day of numbers we read with it. Connect again, and we read the history back from the start.